All courses must be booked in advance and a completed booking form should be sent to the school.
All courses start on a Monday ( accept when the school is closed. School closure dates are available on our website) and on your first day you must attend your enrolment appointment before you can start your course.
All accommodation must be booked at least 4 weeks in advance and is subject to availability. The Essential English Centre offers homestay accommodation and student residence accommodation. The Essential English Centre does not own its accommodation but uses local, student residences and homestay accommodation providers. The terms and conditions for each accommodation type are available here and should be read before booking. When you book a course, you agree to these terms and conditions and you will also be asked to sign these terms and conditions during enrolment.
Students who wish to extend their stay must give at least 1 week’s notice in writing and payment must be made 1 week in advance. Accommodation is always subject to availability.
*Important* Students must vacate their accommodation at the agreed time. In such cases where a student does not vacate and/or has not made payment, a written warning will be issued in the first instance and students may be subject to the trespassing laws of England.
All students who require a visa to study in the UK should also read our Visa-student-terms-and-conditions.pdf before booking a course. These terms and conditions are in addition to our standard terms and conditions.
The Essential English Centre’s insurance policy covers accident or injury on the school premises only. It does not cover illness, theft, damages or loss of a student’s personal effects.
The Essential English Centre holds no responsibility for any illness, theft, damages or loss of personal effects and strongly recommends that students take out personal insurance which covers, as a minimum, travel, health and money. More information about buying student insurance can be found on our website. EU Nationals may be eligible for health cover through the E111
The Essential English Centre will not be held responsible for any difficulties a student may face due to any undisclosed medical conditions.
Students may purchase travel and medical insurance at the same time as bookings their course. The Essential English Centre recommends booking insurance as course cancellations (for example due to sudden illness) will not be refunded by the school.
(a) Cancellations before the course start date.
(b) Cancellations after the course start date:
Students who wish to change their homestay accommodation during their stay must give 1 weeks’ notice in writing on the first Monday of the 1 week period. All of our homestay families undergo a thorough inspection process ensuring the health and safety needs of our students are met. If a student wishes to change homestay accommodation without a valid reason, we cannot guarantee that another host family can be made available.
Students who wish to change their residence accommodation after the check-in date can not usually do so. The residence room is booked and paid for in full at the time of booking and changes are subject to the decision of the residence manager.
This policy applies throughout your stay.
Where a refund is issued, the school will not cover the cost incurred as a result of an international bank transfer. A refund application form must be requested from the bookings team and completed and returned to the school. Once the refund has been confirmed, we aim to process all refunds within 30 days. Please ensure all of the refund details are correct on the refund form as this may cause delays in processing the refund.
All students must apply for holidays, in writing at least two weeks in advance. It is not sufficient to notify a member of staff verbally. The maximum authorised holiday permitted for students is 1 week for every 12 weeks of study. The permitted time will be added to the end of the course or you may be given the possibility to attend additional classes. This will be decided by The Essential English Centre. You will not be issued a refund for any holidays taken. The one week holiday must be taken within the 12 weeks’ study period. It can not roll over to the next 12 week period.
The school will be closed on all public holidays. No additional hours are added to any course for these days.
The school will be closed during the Christmas holidays. No charges are incurred by students for the days on which the school is closed during this period.
School closure dates are available on our website.
If you are required to postpone your course start date, or your accommodation start date then the following rules will apply.
Postponing your course
Postponing your accommodation
We hope that you enjoy your time at The EEC. However, in the event that you wish to make a complaint, The EEC has a clear complaints procedure which ensures you are listened to and that an objective resolution can be found. The procedure can be viewed on our policies page.
0044 (0) 161 236 2364
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